This policy explains what personal information Ambitious Investing collects through our website, apps, checkout, agreements, member community and support channels, why we collect it, and how you can access, correct, or request deletion of it. We are based in New Zealand and work with members in New Zealand and Australia. We handle personal information in line with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Account and enrolment information
When you create an account, book a call, join a program, sign an agreement, make a payment, contact us, or use the Platform, we collect information such as your name, email address, phone number, program or membership details, signature, payment plan information, support requests, communications with our team, and relevant account activity. We use this information to create and secure your account, deliver your membership, personalise the Platform, manage access, support you, administer payments, and contact you about your membership.
2. Billing and payments
Payments are processed through secure hosted payment services. Card details are entered directly into those secure payment fields and are not stored on our own servers. We store the billing information needed to manage your enrolment, including customer references, subscription or payment plan status, invoices, receipts, payment dates, failed payment records, refunds, disputes, and the contracted amount or payment schedule attached to your purchase.
If there is a billing question, refund request, failed payment, debt recovery matter, or card dispute, we may use and retain relevant records as evidence of authorisation and service delivery. This can include your signed agreement, checkout records, invoices, receipts, payment history, access logs, lesson progress, call attendance, support tickets, emails, SMS messages, and notes from our team.
3. Community features
The member community lets members message, comment, react, participate in discussions and interact with each other and our mentors or staff. Anything you post in a community space may be visible to other members of that space, consistent with how group communities work. Please do not share information there that you would not want other members to see.
The community may include optional profile or member-map features. If you choose to use them, you can manually provide approximate information such as your city. This is optional, is not precise GPS location, and is collected only if you enter it yourself.
4. Course progress, video activity and service delivery
We track which lessons and modules you watch or complete, your video watch progress, login activity, call attendance, community access, agreement acceptance, test attempts, support requests, and other first-party activity needed to operate the Platform, support members, confirm access, improve delivery, and evidence that services were provided. We do not sell this information or share it with advertisers.
5. Content and recordings
Course videos, call recordings, documents and other educational resources are hosted, streamed and delivered through secure systems we use to operate the Platform. If a call, event or session is recorded for coaching, replay, compliance or service delivery purposes, we may store and make that recording available to the relevant members, mentors or staff according to the access rules for that content.
6. Push notifications and communications
If you use our mobile app and grant notification permission, we store a push notification token so we can notify you about upcoming sessions, community activity, support replies and membership updates. You can turn this off at any time in your device settings. We may also contact you by email, SMS, phone, app notification or other channels connected to your membership, bookings, payments, support or account.
7. Who we share information with
We do not sell your personal information, and we do not use it for third-party advertising. We share only the minimum necessary information with trusted service providers who help us operate the Platform, including providers for hosting, authentication, payments, communications, customer support, security, analytics, content storage and content delivery. These providers process information on our behalf so we can run the business and deliver your membership.
We may also share relevant records with banks, card networks, payment providers, debt collectors, legal advisers, mediators, courts, regulators, accountants, or other professional advisers where needed to resolve payment disputes, recover unpaid amounts, respond to legal or regulatory processes, protect our rights, or comply with law. Information sent between your device and our services is encrypted in transit.
8. Data retention
Your account data is retained for as long as you hold an active membership, plus a reasonable period afterwards for support, financial, tax, dispute, debt recovery, legal, compliance and record-keeping purposes. Records connected to invoices, signed agreements, payment authorisation, access delivery, disputes, chargebacks or debt recovery may need to be retained even if you ask us to delete other account data.
9. Your rights and deleting your data
You have the right to access, correct, or request deletion of your personal information. To do so, email us at the address below. Some information may need to be retained to meet legal, financial, tax, dispute and record-keeping obligations. New Zealand residents may contact the Office of the Privacy Commissioner, and Australian residents may contact the Office of the Australian Information Commissioner, if they have an unresolved privacy concern. See our Delete Your Account page for step-by-step instructions on requesting account or partial data deletion.
10. Changes to this policy
We may update this policy as our Platform, business or legal obligations change. The updated date above shows when it was last revised.
11. Contact
For privacy questions or data deletion requests, email us at info@ambitiousinvesting.com.au.